⋒ What size bonnets do you offer?
hagebutte.usa offers the following sizes: newborn (0-3 months), baby (3-6 months), toddler (6-12 months) and small child (12-36 months).
⋒ What material is your yarn?
The majority of the yarn hagebutte.usa uses is 100% acrylic or an acrylic blend.
⋒ How much does shipping cost?
If you are local to Ft. Gordon and have access to base, you can choose "Local Pick Up" at check out and no shipping fee will be charged.
If you would like your item to be delivered, please choose "Standard (with tracking)" at check out, which will apply a $3.79 fee to your order. Shipping is now available to all 50 states including Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, and the following territories: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States Minor Outlying Islands, and U.S. Virgin Islands.
⋒ What is your current turnaround time?
As items are made to order the approximate turnaround time is 3-10 days (depending on product). This excludes weekends and holidays.
⋒ Do you have a return policy?
Due to hygiene and quality reasons hagebutte.usa does not accept any returns.
⋒ Do you offer refunds?
As all items are exempt from being returned, hagebutte.usa does not issue any refunds.
⋒ Do you offer any discounts?
Yes, hagebutte.usa offers various discounts a year, make sure to keep an eye out on Facebook and Instagram. In addition, hagebutte.usa also offers a special discount for military families E1-E4. To receive this discount, please use the contact form.
⋒ How do I take care of my product?
- Machine wash cold
- Lay flat to dry
- Do not iron or bleach
- While the yarn is washable, hagebutte.usa recommends minimizing machine washings.
⋒ I am looking for something specific but I don't see it on your page?
Do not hesitate to message me about custom inquiries or specific colors. Go to the "Contact" page to fill out a form.
⋒ Where can I see your products "in action"?
Make sure to follow @hagebutte_usa on Instagram for real life-in action pictures.
⋒ How do you pronounce "hagebutte"?
[ˈhaːɡəˌbʊtə] or the closest I can think of is HUG-uh-boot-teh
Should you have further questions, please do not hesitate to contact hagebutte.usa